Flight Blog

May 12 2020 Cancelling Your Air Travel Plans BY sgf-adminTAGS


In light of the coronavirus pandemic, air travel has become inadvisable for the near future. If you planned on travelling via the Springfield-Branson National Airport or any of the airlines we work with during the month of May or early summer 2020 and are now looking to cancel or reschedule your plans, we have some advice for you.



To cancel or reschedule your flight, you’ll need to contact the airline, credit card company, traditional travel agency, or online booking service you purchased tickets through.
If you used airline miles to purchase a flight, go directly to the airline you booked with for flight cancellation information. You’ll also have the best luck reaching out to the airline, rather than your issuer, to cancel and collect reimbursement for a flight booked with your credit card.
However, if you purchased your ticket with credit card rewards, you’ll want to contact the card company. It’s not ideal, but whether or not your credit card rewards are refunded can vary based on your issuer’s guidelines and the COVID-19 cancellation policy of your airline. If you booked with points or miles, you should get those back (not a dollar equivalent, but the actual points or miles), most likely with a waived redepositing fee.
If you booked through a traditional travel agency or an online booking service (such as Expedia, Travelocity, Orbitz, or Priceline), you’ll need to get in touch with them. They have different working relationships with all the suppliers on their sites, which can complicate things a bit. But the bottom line is: The airline’s policy will be the policy that customers of Expedia, Orbitz, and Travelocity will have to work with. As for hotels, they’ve always been pretty flexible when it comes to changing and canceling reservations, but in the wake of the coronavirus pandemic, they are being even more so.


To avoid phone lines, see if your airline or travel agency allows you to cancel or modify a booking yourself on their website. Full policies for the airlines operating out of Springfield-Branson National Airport can be found here: Allegiant | American | Delta | United


The good news is that there is very little risk in making new travel plans for the later part of 2020 and early part of 2021. If your trip is scheduled for early summer or later on in the year, you can hold off on cancelling; if necessary, these policies will be extended. Hopefully it won’t be necessary! While no one can predict the future, travelers can plan with the knowledge that there will be plenty of flexible options while the world navigates this pandemic together.





The economic effects of the coronavirus pandemic have been widespread and dramatic. As previous economic shocks have taught us, small businesses will generally experience the most severe impacts. As businesses begin to reopen and people go back to work, supporting local businesses is crucial to ensure our city comes out strong after the crisis has passed. We’ve compiled several suggestions on how you can help our community and our local economy recover and stay strong as we navigate a new way of life due to the pandemic.




Instead of ordering from national online retailers like Amazon and Walmart, consider ordering non-perishable goods like books and games from small businesses offering curbside pickup or local delivery. These options will become more numerous as quarantine is lifted around Greene county. While it may not be as convenient to patronize a brick-and-mortar store due to continued restrictions, it will be much more beneficial to the local economy, and the personalized service you will receive should make up for any inconvenience. 



Family-owned restaurants feed Springfield families every day. Many local restaurants have shown up in a big way for the community, often even providing free meals for those out-of-work due to the pandemic. Some restaurants in our area even offered hard-to-find essentials like yeast, flour, and hand sanitizer with takeout orders for a period of time. To keep our local restaurants running, Springfield residents can order more takeout, buy and use gift cards as dining rooms begin to reopen, and support temporarily unemployed servers and bartenders by tipping online, via personal direct accounts or services like serviceindustry.tips while enjoying their meals and drinks at home.


Personal Services

If you enjoyed a personal service like a small gym or fitness class membership and had to suspend it during the quarantine, consider renewing your membership once it’s financially feasible. If you have a regular barber or beautician, look into purchasing gift certificates online for future use, to ensure that the people you trust with your appearance can pay the rent on their chair or building while their ability to provide their services is restricted. Once your stylist is available for appointments, be sure to follow all safety guidelines to keep the risk to yourself and your service provider as low as possible.


Arts and Entertainment

The arts are a massive part of Springfield’s culture, one that has experienced major setbacks and losses due to the virus. To keep our local arts scene healthy, consider donating to your favorite playhouse or theater, attending Springfield Regional Art Council’s Virtual Artsfest, or simply purchasing a commission from a local artist. While packed houses and lively festivals are not likely to take place again for a while, our artists and performers still need support to keep creating work that lifts our collective spirit.


As businesses begin to reopen, individuals will need to use their best judgement to decide what level of contact they are comfortable having with businesses and individuals providing services while the virus is still a concern. If you feel safe and comfortable doing so, we hope that you will support local businesses and the economic health of your friends and neighbors by shopping local. When it’s safe again and you’re ready to travel outside of Springfield and support other small economies again, your Springfield-Branson National Airport will be here, ready to serve as your connection to the world.




Image of person buying an airline ticket online


Travelling during an pandemic is inadvisable, and we appreciate everyone doing their part to maintain social distancing and follow stay-at-home orders.

But if staying home all the time has you daydreaming of a time when you can travel again, we’ve got some advice for taking advantage of low airfare and great deals for future travel. While situations may change between now and the holidays or travel season 2021, those willing to book future travel today may experience lesser risk and higher rewards!

Planning a trip now is a cost-effective choice. Airlines are currently offering some of the cheapest airfare in nearly 20 years. While most airlines aren’t currently advertising their sales, a ticket to your dream destination is likely less than half the usual cost.

However, you’ll likely be better off booking directly through airlines than through third-party sites. Most airlines have instituted new “peace of mind” change and cancel waiver programs to give travelers flexibility in altering their plans, but some of these offers may not be backed up by third party sites.

Many airlines have also extended expiration dates on credits from the standard 12 month “use by date” to 24 months from the date of issuance. There’s much less pressure to use it or lose it, so you can plan your next trip at your leisure, and if you still feel uncomfortable traveling come autumn and winter this year, you’ll be able to cancel tickets and have more than a year left to apply credits to future travel.

If you’re still wary of committing to anything too far in advance, there’s an option for you, too. Many airline-affiliated credit cards are offering welcome bonuses and additional miles; for example, cardholders can spend $3,000 on a card within three months and earn up to 60,000 miles. Since the IRS filing deadline for taxes has been pushed out til June, you may even be able to make progress toward your miles by paying your taxes with a credit card. That way, you can have miles on hand when you are ready to book a flight!

Whether you’re looking forward to a time when you can visit family again or take a trip to your dream destination, booking flights now is a great option to consider. Once squarantines are lifted, whenever you’re ready to take the leap and travel again, we will be here, ready to serve as your connection to the world.